CareCompass360 evolves in 2027 to strengthen clinical impact and cost protection

CareCompass360 (CC360) is evolving for self-funded groups in 2027 to deliver a more consistent, proactive support experience across the entire member population—through a singularly connected clinical care model.

A more integrated approach to care

For 2027, CC360 moves from a collection of optional programs to a fully integrated clinical platform. This change is designed to eliminate gaps that can occur when key services are treated as opt-in features.

How it works

• The new integrated clinical core is embedded with all self-funded plans.
• Clients pay a consistent engagement fee across programs.
• Utilization management uses a clear pay‑per‑review model, supported by a reduction in administrative fees.

The updated model brings together:

• Personal Health Support
• Premera Cancer Support
• Enhanced Case Management
• Specialty navigation through Matchmaker

These programs now operate as a single, coordinated system focused on earlier intervention and better outcomes.

Leveraging Digital Health Messaging to drive outcomes

As part of this evolution, Digital Health Messaging is now a standard component of CC360.

Our text messaging platform helps:

• Connect members to the right care at the right time
• Close preventive care gaps
• Guide members away from high-cost settings like the emergency room

Digital Health Messaging reaches members directly—strengthening engagement and supporting better use of healthcare services.

Why this change matters

Optional clinical programs can create gaps in care and limit overall effectiveness. The 2027 model is designed to:

• Increase engagement across all members
• Drive earlier intervention for rising-risk individuals
• Reduce avoidable high-cost claims

Employers will benefit from a more consistent, population-wide approach to care management.

What to expect at renewal

• Digital Health Messaging will be included as part of the CC360 solution
• Pricing for this capability will continue as a separate, predictable flat fee
• Existing plan designs will transition to reflect the new integrated model

Contact your Premera account representative to help you understand how these updates apply to your self-funded groups.