Premera member navigation support helps families through complex care journeys

When a member is facing a serious health challenge, navigating care can feel overwhelming for the entire family. Premera member navigation support helps by providing personalized guidance, care coordination, and support during critical moments.

In one recent case, a 19-year-old college student experienced a behavioral health crisis after stopping his medication and was hospitalized. His family was suddenly trying to manage a complex diagnosis while navigating an unfamiliar healthcare system.

Premera case manager Wan Mei helped guided them through the hospitalization, explained next steps, connected them with in-network behavioral health providers, and supported a safe transition to ongoing care. When initial treatment options didn’t work, she stayed engaged and helped the family access alternatives without gaps in care.

She also helped the family navigate related challenges, including conversations with the member’s college and options for temporary medical leave.

Over time, the family moved from crisis and uncertainty to greater stability and confidence. Their experience is a strong reminder that Premera’s member navigation support delivers value beyond coverage alone by helping members and families navigate complex care with greater clarity and confidence.

Read the latest blog post on Healthsource to learn more.