Mid-Market Groups: dedicated support team launches June 1

To better support Washington mid-market groups (100–499 employees), Premera is moving service support to a dedicated team model effective June 1. This will deliver more consistent service and responsiveness.

What’s changing

Today, many groups receive support from an Account Manager and a Senior Account Specialist. With the new model, the Senior Account Specialist support will transition to a dedicated, pooled team that supports mid-market service across Washington.

What’s staying the same

Your Account Manager remains your primary point of contact. Producers and groups should continue to work through their Account Manager as they do today—Simply include PremeraMidMarketServ@premera.com when you email your Account Manager.

Why we’re making this update

This dedicated team approach is designed to:

• Improve consistency and continuity of service, even when staffing coverage changes or someone is out-of-office.

• Drive service efficiency by aligning support resources to the overall volume of mid-market needs
• Provide a more unified experience for producers and groups throughout the renewal cycle

Dedicated renewal support inbox

A shared inbox is being created to support this model: PremeraMidMarketServ@premera.com. Your Account Manager will guide you on when and how to use this mailbox as the transition approaches.