New Healthcare Asks episodes address some of members’ biggest issues

We receive a lot of feedback through PremeraLISTENS and the Premera Blue Cross HMO consumer advisory council. In partnership with our affiliates, we published three new episodes of Healthcare Asks, which address several of the most pressing questions and concerns we’ve received. We’ll be sharing these videos with employers and members soon! 

Healthcare Asks: Do You Use AI to Deny Claims? 

In short, no, we do not use AI to deny claims. We do, however, use AI to approve claims that are straightforward and less complex. Join Todd as he answers some of the most common questions we get about claims and denials. 

[Watch] 

Healthcare Asks: Why Isn’t My Doctor in Network? 

Sometimes provider contracts end and are not renewed, and other times networks expand. Join Brenda as she answers some of the questions we hear the most about network access. 

[Watch] 

Healthcare Asks: What Do You Do with My Money? 

Each plan might benefit a different kind of member, but above all, the teams at Premera Blue Cross and PBC HMO are always trying to find better ways to save you money. Join Toni Levin as she answers questions about how we’re addressing affordability in the industry. 

[Watch] 

Did we miss something? 

If you’d like to see additional topics or questions answered in the future, please submit requests and suggestions through the PremeraLISTENS Producer listening post.