Ways We're Connecting With Our Members

At Premera Blue Cross HMO, we always try to make our members’ experience better. We are moving toward more digital and eco-friendly ways of working, so we need to make sure we have the correct email addresses and phone numbers for everyone. We’ll be reaching out to members soon, either through email or text, asking them to update their contact information.

Digital Health Messages:
Digital Health Messages give members their own personal and safe way to get healthcare updates and reminders. We also share helpful tips and information about healthcare and how to use a health plan effectively.

Consumer advisory committee:
Twice a year, we have a consumer advisory committee (CAC) meeting. This event lets members give us direct feedback. We think member and employer feedback is crucial to making the Premera Blue Cross HMO experience better.

Health risk assessment:
The health risk assessment lets members share their current health information and any concerns they have. After filling it out, if requested, a member from our Personal Health Support team will contact them. Members can fill this out once a year.

Gathering and using member feedback is a key part of how we work at Premera Blue Cross HMO. Feedback from members can directly improve their health plan experience. We make the best plan improvements when we can talk with our members.